FAQs

Want to learn to speak English but still have some questions?
Here are some questions that new students often ask us.

My English level

  • Must I have a good level of English to join?
  • No, not necessarily, but you will need to be able to speak to and understand your teacher. Usually we find that students who have 1 or 2 years of English or who are of pre-intermediate level or above should benefit greatly from our service.

  • My English is already quite good – how will the lessons benefit me?
  • Virtual English Teacher specialises in helping you to learn and improve your spoken English and listening skills. A 1-1 lesson means that it is just you and a teacher and so the lesson will be highly targeted towards meeting your individual needs: the perfect way to practise, improve and learn to speak English. You’ll be able to make yourself understood more easily and you will be able to improve your understanding of English.
    So whether you are learning for business or personal reasons, we’re here to help!

  • Can I use Virtual English Teacher just to learn or practise English conversation?
  • Yes, of course. With Virtual English Teacher, you’re in charge. If you’d like to use us to help you maintain your level of English, please do! Just a lesson a week will do it.

    Getting started…

  • Can I enrol at any time?
  • Yes, of course! We enrol new students every day. We’d love to hear from you too.We offer a free 15 minute trial. During this time I can provide examples of our lesson plans and assess your level of English Simply sign up for a free consultation by clicking here.

  • I don’t have a credit card. Can I still sign up?
  • Yes, if you have a friend with a credit card who gives you their permission to use it. You’ll need to make sure all details on the credit card form are completed correctly. Virtual English Teacher uses PayPal that encrypts your personal card details for all web transactions, so you can give you card details in confidence.

  • Can I pay by other means, such as a bank transfer?
  • Yes. If you don’t have a credit card, or if you don’t like using your card details over the internet, you can pay for lessons by MoneyGram or Western Union . Please email us at admin@virtualenglishteacher.com and we will send you instructions on how to pay.

  • Do I have to have all my lessons together?
  • No – you can take your lessons when you want. All we ask is that you complete your block of lessons within 6 months of signing up. Which is easy if you are keen on improving your English!

  • Can I study with my colleagues and friends?
  • Yes, please email me for special group rates.

    Booking lessons…

  • How soon can I book my lessons? How many can I book at once?
  • To book your lessons simply visit our calendar by clicking here. On the timetable you will see the teachers and the different times that they are available. You can book each lesson individually or you can book a series of lessons. You can book a lesson with a teacher at the same time every day if you want to (providing they are available, of course!)

  • When can I start my lessons?
  • You can start you lessons as soon as your payment has been made. All you need to do is book you lessons by clicking here.

  • I need to cancel my booked lesson? What do I do?
  • Just send us an email to admin@virtualenglishteacher.com at least 8 hours before your lesson begins and we will re-credit your lesson. Unfortunately lessons cancelled within 8 hours are counted and cannot be re-credited.

  • Can I get a refund if I decide not to continue with my lessons?
  • If you decide that Virtual English Teacher is not for you, simply send us an email within 7 days of your lesson purchase. We will cancel your lessons and issue a refund for the remaining lessons.

    How do you phone me? Are there any extra phone charges?

  • Are there any extra phone charges?
  • If you have Skype we can call you anywhere in the world for free. You will need to have a broadband internet connection and a computer. To find out how easy it is, just click here: http://www.skype.com/helloagain.html. All you need is the free Skype software and a phone or headset and you can talk for free. And not just to us – but to anyone else with Skype, anywhere in the world!

  • Can you call me on my normal phone?
  • Yes. If you live in one of the listed countries: Argentina, Australia, Austria, Bahamas, Belgium, Brazil, Canada, Chile, China, Czech Rubublic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States , Venezuela, Zambia

    However, if you have Skype you can make free phone calls to other Skype users, over the Internet. Also, there is an instant message service between Skype users, which can be useful in our lessons with you. Call quality is usually excellent so this is good news for everyone!

    Can I have lessons via my cell phone or mobile?
    This depends on where you live. Please contact us for more details.

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